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P1635
STAYING LEAN, SECOND EDITION. THRIVING, NOT JUST SURVIVING
Features Provides an easy-to-follow model for achieving sustainable Lean improvements Covers a six-year Lean transformation from start to finish—illustrating the application of three distinct roadmaps Details the experience of a multi-national company that successfully implemented Lean in its manufacturing and commercial operations Summary The first edition of this highly acclaimed publication received a Shingo Research and Professional Publication Prize in 2009. Explaining how to create and sustain a Lean business, it followed Cogent Power’s first two Lean Roadmaps along their journey. Since then, much has changed. Several members of Cogent Power’s senior management have moved on, steel prices have declined, and the credit crisis has sparked an unstable global economy. Set against these developments, Staying Lean: Thriving, Not Just Surviving, Second Edition reports on Cogent Power’s response to these issues—detailing how they worked through their third Lean Roadmap. It also: Guides readers with readily reproducible advice and an easy-to-follow model for sustaining Lean improvements Presents a case study of a successful multinational Lean implementation Covers a six-year Lean transformation from start to finish, illustrating the application of three distinct roadmaps Focusing on how to sustain change, the new edition of this bestselling reference, illustrates the experience of a multi-national company that successfully implemented Lean in its manufacturing and commercial operations. Based on a model of sustainable change, the text defines by example the elements of successful Lean management that are often difficult to emulate as well as the more visible features of process management.
T1574E
ASQ/ANSI G1:2021 GUIDELINES FOR EVALUATING THE QUALITY OF GOVERNMENT OPERATIONS AND SERVICES
Looking to purchase a Site License to post on your company’s Intranet? Request information at sales@asq.org. ASQ/ANSI G1:2021 standard promotes the achievement of overall organizational objectives through the definition of all important organizational workflows, and the documentation of these best-known management practices for each key workflow through system and process modeling. This evaluation standard provides a framework for government entities to achieve success through continual improvement of the key drivers of that success, by using acknowledged successful practices of lean and quality improvement. Specifically, the goals of the standard are: 1) to make the presence of quality in government measurable and tangible in every office, branch, and unit. 2) to promote alignment to the required and desired objectives of each organization. 3) to advance effective management through systems thinking and process standardization. 4) to enable uniform assessment across all types of government, and at all levels. 5) to incentivize those accountable for organizational outcomes to use and monitor quality management practice.
E1069
INTERNAL QUALITY AUDITING (EBOOK)
Internal quality audits can provide an unbiased view of the processes that directly impact the products and services of an organization. Yet, while most internal auditors have been trained using many of the methods and techniques of external auditors, an internal audit is very different and requires different methods and techniques. Internal Quality Auditing is the first book to provide a comprehensive guide designed for use by audit program managers or internal auditors.From helping to determine the objective of the audit to performing the audit, and writing the audit report, this book will act as a guide for quality audit managers in the implementation and resolution of effective internal quality audits.Check out our comprehensive educational courses in Auditing and Supplier Quality!Benefits:Define and implement an effective internal quality audit program for your organization.Monitor the performance of the internal audit through performance indicators, and review the audit program for potential improvements.Train your organizations internal auditors in the execution of effective internal audits.Contents:Quality Management Systems and StandardsObjective and Scope of the Audit ProgramAuditor QualificationMaintaining Auditor CompetenceSchedulingSupervising the AuditPlanning for the InvestigationInvestigation and ConclusionsAudit ReportFollow-up Audit
E1162
DEVELOPING NEW SERVICES (EBOOK). INCORPORATING THE VOICE OF THE CUSTOMER INTO STRATEGIC SERVICE DEVELOPMENT
The voice of the customer has long been recognized as an important driver for successful businesses. Likewise, there is a great deal of information on the benefits of quality function deployment and how it can revitalize an organization. But little has been written that connects the two together effectively to create a full understanding and show a process for effectively integrating the two disciplines. This is the focus of Developing New Services: Incorporating the Voice of the Customer into Strategic Service Development, which explains how to incorporate the voice of the customer into product and service development and uses the results to guide strategic planning for the organization.The book focuses on the service industries, providing expert examples from a variety of businesses such as healthcare, government, banking, education, and the hospitality industries. The authors’ experience as seasoned consultants and instructors is evident in the many real-world examples, exercises, and figures. Developing New Services is ideal for managers who are responsible for developing and improving services, and is also an ideal textbook for management students.
E1179
EXECUTIVE GUIDE TO IMPROVEMENT AND CHANGE (EBOOK)
There are many techniques and a variety of tools available to improve or change an organization, but how do executives and senior management decide which are right for their organizations? The Executive Guide to Improvement and Change is designed to help managers and executives understand the many different approaches to organizational change and improvement. The book explains that there is not one technique that works best for any organization, but rather that the managers and executives need to develop their own strategies with a blending of different methods. The authors share the tools and techniques that they have used to successfully make changes and improvements in their own organizations, which include examples from manufacturing, healthcare, service, government, telecommunications, education, and more. The Executive Guide to Improvement and Change covers a variety of techniques ranging from auditing to teamwork, Six Sigma to Customer Satisfaction, and more. The book will assist executives and managers lead improvement and change initiatives within the organization and the larger business community, as well as educate those who aspire to senior positions of leadership.
E1187
SIX SIGMA AND RELATED STUDIES IN THE QUALITY DISCIPLINES (EBOOK). THE BEST ON QUALITY BOOK SERIES, VOLUME 14
The latest release in the Best on Quality series offers a collection of articles and papers that offer knowledge of Six Sigma and its applications, along with related disciplines. The book provides information that is useful in a wide variety of enterprises and a global perspective with papers from Denmark, Australia, China, Sweden, Singapore, and the United States. Many chapters included in this volume will serve as useful instruction for a more complete knowledge of Six Sigma and its applications in addition to others that place emphasis on various aspects of quality improvement and management.The articles cover topics that include: reduction of variation and its relationship to Deming’s concept of profound knowledge, seven strategies that are common among companies implementing Six Sigma, Six Sigma’s applications in service industries, possible limitations of Six Sigma, contributions from standards to quality and safety of products and services, the Danish concept of Total Involvement in Quality, customer focus and competitiveness, and ethics and quality.ON SALE!
E1203
BRINGING BUSINESS ETHICS TO LIFE (EBOOK). ACHIEVING CORPORATE SOCIAL RESPONSIBILITY
Maintaining solid corporate ethics goes beyond just being a ‘feel good’ story or a good public relations angle. Organizations that demonstrate strong ethical commitments can gain a real competitive advantage over others by keeping employees happy and productive and keeping customers satisfied and loyal, while avoiding some of the unexpected pitfalls that may beset a less ethical organization. These factors all lead to a more stable and consistent organization, and will improve the bottom line and drives higher profits.The erosion of business ethics affects everyone, from the employees laid off, stockholders losing investments, to customers paying a higher price or receiving lesser quality. In Bringing Business Ethics to Life: Achieving Corporate Social Responsibility, best selling author Bjørn Andersen has written an easy to read yet powerful book demonstrating the need for solid ethics in every organization. Andersen first explains the importance of creating a strong ethical culture within every organization, demonstrating the positive effects it will have throughout the business. He then shows how business leaders can make this happen, by introducing a holistic value-driven and ethically based model of leadership and management that can bring about dramatic changes for any organization.
E1211
THE SYNERGY OF ONE (EBOOK). CREATING HIGH-PERFORMING SUSTAINABLE ORGANIZATIONS THROUGH INTEGRATED PERFORMANCE LEADERSHIP
This book argues that the vast majority of errors and system failures are the result of ineffective leadership. Most of the shortcomings of leadership stem from the lack of a unified and structured system that incorporates resources, accountability, culture, understanding, and leadership into one synergistic formula that will help drive consistent success. This synergistic system will help lead to consistency throughout the organization - leader to leader and department to department - which will lead to better communication, greater reliability, and ultimately more success. Author Michael Dreikorn introduces the concept of Integrated Performance Leadership (IPL), which combines various academic theories of management, performance, and leadership into one single stream of thought. Dreikorn cites examples from successful organizations, and provides numerous charts and graphs to help emphasize the points made.
E1214
THE SIX SIGMA PATH TO LEADERSHIP (EBOOK). OBSERVATIONS FROM THE TRENCHES
Many organizations have seen dramatic improvements by implementing a Six Sigma system, including better efficiency, reduced errors, and increased profits. But for the individuals charged with implementing this system, it can be a long and arduous journey. The Six Sigma Path to Leadership: Observations from the Trenches was written to serve as a support guide for these individuals who may get lost or frustrated on their journey toward Six Sigma improvement. Author David Treichler has assembled a collection of stories showing how others handled these same situations, including the good and the bad with many how-to (and how-not-to) examples. The book is written for anyone – from senior management to the curious novice, with the intent to encourage and assist everyone, wherever they may be in their own Six Sigma journey. The Six Sigma Path to Leadership is not intended to teach the specific tools or techniques of Six Sigma, but rather to inspire and motivate Six Sigma professionals to lead and teach others in the organization. The stories shared within will spark the readers’ imaginations and help them get the most out of their efforts.COMMENTS FROM OTHER CUSTOMERSAverage Customer Rating: (5 of 5 based on 1 reviews) " The very best hands on Six Sigma book I have ever read. Finally someone is writing about real success at the front end of a program. This book is for people that want to know how real Six Sigma leaders do their work!" • Dean Carr - Malibu, CA
E1241
QUALITY MAKES MONEY (EBOOK). HOW TO INVOLVE EVERY PERSON ON THE PAYROLL IN A COMPLETE QUALITY PROCESS (CQP)
This book describes a pragmatic set of steps which make it possible for an organization of any type to engage every person on their payroll in the continual effort to improve everything the company does. The authors' intention is to re-energize the “Quality Revolution” in the United States by giving organizations a realistic option for tapping into the talent already on their payrolls. The book presents not only logical theory but also a real-life, full-scale success story as a model. Paying heed to its lessons can enable organizations of all types to improve whatever it is they do and see a positive impact on the bottom line.The focus of the book is on the Complete Quality Process (CQP), which takes into account not only the tools available to analyze, institute, measure, and record quality practices, but also the environment in which these tools are consistently and enthusiastically applied. CQP contrasts sharply with efforts which address only one specific portion of the total range of quality challenges – and none of which come close to involving (in the sense of asking for ideas and input and sharing decision-making capabilities) 100% of the people on the payroll. The methodology allows for and encourages the appropriate use of any quality tool while underscoring the importance of having the will to use those tools." The authors have successfully implemented quality in organizations and followed its way to the bottom line. They know both the book-smarts and the street-smarts. On top of that they write well, and are direct and exciting to read. They demand disciplined work but also creativity and courage to swim against the mainstream. And they do it based on real world observation and experience of what works and what doesn’t."Dr. Evert Gummesson Professor of Service Management Stockholm University School of Business, Sweden Recipient of the American Marketing Association's Award for Leadership in the Service Field author of Total Relationship Marketing and Many-to-Many Marketing
E1253
VALUE-DRIVEN CHANNEL STRATEGY (EBOOK). EXTENDING THE LEAN APPROACH
Value at the point of production does not automatically translate into value at the point of consumption. Augmenting lean thinking with a more robust and substantial customer value basis makes it even more powerful when applied to the organization’s value stream. This book unleashes the principles of lean thinking as a strategic tool to do just that. As authors Reidenbach and Goeke argue throughout this book, an organization’s ability to use lean techniques not only to eliminate non-value adding costs but also to use the same lean tools to enhance its competitive value proposition is to realize the full power and potency of lean. The concepts explained are pertinent not only to manufacturing but also service organizations that move products/services through channels of distribution.The book will challenge managers from a number of distinct organizational areas to think about the way they view their business. Those in marketing, quality, logistics, Six Sigma, customer relationship management (CRM), market research, and business intelligence will find the book extremely. The principles outlined apply to commercial banks, healthcare, and insurance as well as they do to the automotive or pharmaceutical industries.
E1260
ACTIONABLE PERFORMANCE MEASUREMENT (EBOOK). A KEY TO SUCCESS
Measurement is absolutely essential for any organization or company, functional area, department, business unit, project, or individual. Companies must know how their processes are performing, how well they are meeting customers’ needs, how targeted improvements are being achieved, and how management is doing. Accurate performance measures tell companies where they are, and to take action if they are not on track or if performance does not meet expectations.Actionable Performance Measurement presents many different methods to help readers develop metrics and performance measures. To aid in corporate measures development and strategic, tactical and/or business planning, a quick and effective method of identifying specific key results areas is outlined and explained. Both customer and employee focuses are presented: how to measure each, and how to develop good surveys. In addition, Howell explains several methods for setting realistic-but-stretch targets, as well as a technique for measuring “apples and oranges.”Readers will be able to measure employee and customer satisfaction, and be prepared to capably lead or be a member of a corporate or business unit measurement team to assess existing performance indicators effectiveness.Included is a student workbook to be used as a teaching tool in conjunction with the books.
E1269
THE TEAM EFFECTIVENESS SURVEY WORKBOOK (EBOOK)
Virtually every type and size of organization commits substantial resources to team-based initiatives. While there are many different names applied to these teams (corrective action teams, project teams, quality improvement teams, as well as method-specific teams such as Six Sigma, lean, quality function deployment, strategy deployment teams, and so on.), their purpose is similar: Improve organization quality, performance, productivity, and effectiveness. But the reasons why these team activities and programs sometimes fail aren’t always obvious to team members, leaders, and upper management. This is because there is no system in place to measure what is actually occurring. The Team Effectiveness Survey Workbook helps identify these reasons by teaching readers how to: develop survey objectives; prepare your survey questionnaire; create a survey code structure for summarizing the results; administer the survey; process the survey results; and analyze and feed back the survey results. It contains over 500 different questions divided into 28 categories to help create survey questionnaires to meet the reader’s specific information needs.Throughout the workbook, you will find sample questionnaires, answer sheets, code structures, and more, along with examples and forms to aid in constructing a survey. Also included is a Team Effectiveness Toolkit CD-ROM containing all of the survey questions in their appropriate categories, the sample Team Effectiveness questionnaires, and all of the survey support materials.The workbook has been developed for use by internal and external resource persons/consultants who are responsible for team development/implementation activities, and also team leaders and members involved in team-based initiatives. Contents: Preface Introduction Section One - The Survey Process Section Two - Survey Questions Section Three - Sample Survey Questionnaires Section Four - Survey Support Materials Section Five - Team Effectiveness CD-ROM Toolkit Instructions
E1271
5S FOR SERVICE ORGANIZATIONS AND OFFICES (EBOOK). A LEAN LOOK AT IMPROVEMENTS
5S is a simple and immensely practical approach to quality improvement which, when implemented effectively, can transform the fabric of a company. Traditionally used in manufacturing companies for little more than housekeeping, its latent power has yet to be leveraged by service companies. Author Debashis Sarkar has pioneered a blueprint for 5S implementation that can take service organizations to greater heights. The principles can also be applied to offices, education institutes, hospitals, and also manufacturing companies who wish to adopt 5S to its full potential.Immensely practical and hands-on, this book is based on the author’s experience in catalyzing an enterprise-wide 5S implementation in India’s largest private sector bank, spread across more than 700 locations not only in India but also in places such as Canada, Singapore, Dubai, and London. This change initiative touched more than 15,000 people and had the involvement of employees across all levels of the organization. The book is based on all that he applied and learnt during this massive roll out.5S can be converted to a management practice when implemented as a change initiative involving the organization at all levels, from the CEO to the process associate. Implementation requires an all-encompassing workplace system comprising structure, people, processes, practices, and infrastructure. Such a holistic implementation moves 5S away from being just another methodology and to an intervention that can change the hearts and minds of the employees, irrespective of the state of maturity of the organization in improvements.Includes numerous templates that can be used to implement the ideas contained in the book.
E1275
STRATEGIC SIX SIGMA FOR CHAMPIONS (EBOOK). KEYS TO SUSTAINABLE COMPETITIVE ADVANTAGE
Recent advances in the measurement and management of customer value now make it a powerful tool for identifying and prioritizing Six Sigma projects. No longer do champions or black belts have to rely solely on costs to justify the selection of Six Sigma projects. Now the real power and potential of Six Sigma can be turned to its strategic purpose – create and sustain value differences that will translate into greater market share and enhanced profitability.This book has two objectives. The first is to provide the reader with an approach for using the voice of the customer to identify Six Sigma projects and to guide their conduct. The second objective is to show the reader how to obtain the correct voice of the customer – customer value.Customer value is not new. What is new is our ability to measure it. And with this newly discovered ability to measure customer value comes an opportunity to inform Six Sigma projects and initiatives to make them more responsive to customer needs and more responsive to the organization’s bottom line. Let the voice be heard!
E1312
BUSINESS PROCESS IMPROVEMENT TOOLBOX, SECOND EDITION (EBOOK)
This best-seller is fully revised and updated! Its goal is still to give readers practical insight into how they can create a coherent business process improvement system. Author Bjørn Andersen works from the premise that consistently working on improving various aspects of how things are done, large and small, is the key to success for any organization.The first half presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling your current business processes, using performance measurement in improvement work, creating a business process improvement roadmap, and organizing for improvement work. The second half of the book presents the overall toolbox, followed by one chapter for each phase of the overall improvement model. For each of these phases, a selection of suitable tools is presented with background, steps to use them, and an example of their use. The final two chapters contain two more extensive case studies illustrating the use of the full methodology. And finally, a number of templates can be found at the very end of the book, templates that support most of the tools presented.This book is suitable for employees and managers at any organizational level in any type of industry, including service, manufacturing, and the public sector. It should also be useful as a textbook for students in courses relating to quality management and continuous improvement.
E1315
THE LOGICAL THINKING PROCESS (EBOOK). A SYSTEMS APPROACH TO COMPLEX PROBLEM SOLVING
A major rewrite of Dettmer's classic Goldratt's Theory of Constraints, this new edition presents a whole new approach to building and applying logic trees. The logical thinking process referred to in the title is nothing less than a broadly applicable, systems-level approach to policy analysis. Dettmer has streamlined the process of constructing the logic trees while simultaneously ensuring that the results are more logically sound and closer representations of reality than ever before. He explains an easier, more logically sound way to integrate Current Reality Trees with Evaporating Clouds. His new version of the thinking process "retires" the Transition Tree in favor of the marriage of a more detailed Prerequisite Tree and critical chain project management. This book contains new examples of logic trees from a variety of real-world applications. Most of the diagrams and illustrations are new and improved. Explanations and procedures for constructing the logic trees are considerably simplified. Electronic Books Only: CD-ROM files are available for download. Please contact ASQ Customer Care for download instructions.
E1339
MEASURING CUSTOMER SATISFACTION AND LOYALTY (EBOOK). SURVEY DESIGN, USE, AND STATISTICAL ANALYSIS METHODS
The third edition of this best-seller updates its detailed information about how to construct, evaluate, and use questionnaires, and adds an entirely new chapter on customer loyalty.Included are two different methods of sampling and determining an appropriate sample size for reliable results; the reliability and validity of results; real examples of customer satisfaction measures and how they can be used; guidelines for developing questionnaires; scale development; the concept of quality; frequencies; sampling error; two methods of determining important service or product characteristics as perceived by the customer; discussion on the measurement and meaning of customer loyalty, and methods for loyalty-based management.Readers will gain a sound grasp of the scientific methodology used to construct and use questionnaires utilizing the author's systematic approach. They will be able to pinpoint and focus on the most relevant topics, and study both the qualitative and quantitative aspects of questionnaire design and evaluation. These and many more important scientific principles are presented in simple, understandable terms.
E1341
THE MAKING OF A WORLD CLASS ORGANIZATION (EBOOK)
Using a unique blend of stories, tips, charts, and tables that can be adapted to any organization, this book shares the stories, wisdom, and “silver bullets” gained by two divisions of the Boeing Corporation as they won the Malcolm Baldrige Quality Award. The “silver bullets” are the kernels of management wisdom that set this book apart and provide the simple insights that anyone can adopt. This book uses a systems perspective to provide solutions that will inspire leaders to champion such approaches, while also providing tried and true details and “how-to” applications to the in-house practitioners and consultants.Whether you are looking for tools and techniques to make your organization and processes more effective, or you are starting from scratch, this book provides you with a set of proven approaches to achieving excellence. The insights into excellence and the Baldrige journey that Spong and Collard have mastered have allowed their organizations to celebrate with great processes, loyal customers, engaged employees, high quality products and services, and significant profitability. COMMENTS FROM OTHER CUSTOMERSAverage Customer Rating: (5 of 5 based on 1 review) "David Spong is a hero from among the quality gurus of our time..and more than expounding on successful principles, he has practiced them and achieved the highest level of success with them. His and Ms. Collard's book describes their journey, highlights the key criteria and issues they had to address, and provides excellent insight into the 'behind the scenes' debates and agreements that occurred to lead Boeing to demonstrate their absolute and unwavering dedication to the Baldrige framework to start their journey before and continue their journey beyond winning the National Quality Award for manufacturing (1998) and service (2003)."A reader in Warwick, Rhode Island
E1372
THE SOFTWARE AUDIT GUIDE (EBOOK)
Audit – now there’s a word that can strike terror into your heart. Whether it’s the IRS looking over your shoulder or a quality tool utilized by your company, it requires accountability. A software audit monitors the development process and provides management with an independent view of the software development status. The purpose of this book is to remove the terror and error while improving the audit process. Software is not produced on a production line; the only thing that is the same on all software projects is that there is input and output. Everything in the middle is customized for the project at hand. Thus, The Software Audit Guide does not contain a one-size-fits-all approach. It gives a choice of areas to audit and different questions that should be asked within these areas. This book provides a flexible, user-friendly checklist of more than 1,300 questions designed to stimulate creative thinking that will ultimately result in the best possible software audit.
E1419
SIX SIGMA GREEN BELT, ROUND 2 (EBOOK). MAKING YOUR NEXT PROJECT BETTER THAN THE LAST ONE
You've been trained and tested and you've been successful. Now, where will you take it from here? This book is intended for the Green Belt or anybody who has attended Six Sigma training and has been coached through a complete project, and who now wants to or needs to step out on their own and manage improvement projects without a dedicated coach. For a Green Belt, it is probable that the first project was coached by another Six Sigma practitioner, either within the organization or consulting for them, and that the coach’s performance may have been evaluated based on the success of the Green Belt’s project. Now that the first project is done, the coach has likely moved on to the next new Green Belt candidate. So, what happens to yesterday’s Green Belt? Detailed in these pages is a user-friendly guide to completing an improvement project quickly and thoroughly. The author has identified the nine most critical elements of a project and presented the tools needed to deliver those nine. A person who has been exposed to Six Sigma training will not have a difficult time understanding and applying the tools and techniques presented. Even a non-Green Belt will find this material to be usable with only a little coaching. Dotted throughout the book are descriptions of team meetings, five in all, that will serve the purpose of delivering the nine critical elements in a 90-day time frame. The book’s final chapter is intended as a guide to process management and process improvement in or outside the context of an improvement project. Once the concepts and topics become familiar to the reader, Chapter 10 can be read independently and repeatedly to help the organization manage its processes and improve them every day.
E1431
ACHIEVING A SAFE AND RELIABLE PRODUCT (EBOOK). A GUIDE TO LIABILITY PREVENTION
This book is designed to be an easily read, high-level guide to inform the executive management and staff support functions of an organization how critical it is to develop a Product Liability Prevention System and the steps needed to establish an effective Product Safety Plan. It was created to inspire the reader to be aware that the product safety criteria must be a subset of the organization’s structure and built into the operation’s strategic plan. Internationally known quality consultant and lecturer Bud Gookins walks the reader though a series of product systems and design concepts that will enable the manufacturer and service organizations to establish a product safety and product liability prevention process that can be integrated into an existing structure. It discusses the key elements of a sound operational process, quality assurance, and reliability system approach to product safety. It will address product liability prevention initiatives, the salient points involved in justifying a product recall, and how to navigate though the recall of a defective product that reaches the field.
E1432
PRODUCT SAFETY EXCELLENCE (EBOOK). THE SEVEN ELEMENTS ESSENTIAL FOR PRODUCT LIABILITY PREVENTION
Product safety problems really waste company resources, alienate consumers, frustrate employees, and leave company stakeholders disgusted. It is easy to understand why most consumer product companies are committed to product safety and why they often seem willing to devote even more resources to increase their organization’s safety commitment. Their logic seems to be that this kind of action will result in higher levels of safety performance. Achieving excellence in product safety is not about seeking more commitment. It is all about understanding what to do and how to do it using the fine organization one already has. Product Safety Excellence defines the seven vital elements that are essential to achieving state-of-the-art product safety performance with the benefits of product liability prevention, product quality improvement, and higher levels of consumer trust and loyalty. This book is appropriate for anyone interested in understanding the concepts underlying product safety excellence. It should especially be read by management and technical personnel with a responsibility and/or desire for eliminating product safety problems and improving profitability and consumer loyalty.
E1453
THE EXECUTIVE GUIDE TO INNOVATION (EBOOK). TURNING GOOD IDEAS INTO GREAT RESULTS
Is your organization's level of innovation where you think it should be today? Now is the time to shape your future through innovation management. This book provides a wealth of information, tools, techniques, models, approaches, and methodologies that are all specifically designed for excellence in innovation, solution generation, and execution. Within these pages you will find innovation concepts, methods, and case studies that build upon the quality body of knowledge to drive innovation. The successful application of these concepts will help you to be successful in the years to come. In addition to the hands-on material presented, the book also provides advice and counsel on how to align a growth-based strategy with all functions of the organization, how to create a culture for ideas and growth, how to acquire and retain the right mix of resources, and how to sustain what you’ve built over time. Innovation is quality for tomorrow. Use The Executive Guide to Innovation to conquer new challenges and seize new opportunities as you move into your future!
E1458
THE FDA AND WORLDWIDE CURRENT GOOD MANUFACTURING PRACTICES AND QUALITY SYSTEM REQUIREMENTS GUIDEBOOK FOR FINISHED PHARMACEUTICALS (EBOOK)
Good Manufacturing Practices (GMP) for human pharmaceuticals affects every patient taking a medicine. GMP covers all aspects of the manufacturing process, from defining manufacturing processes to systems for recall and investigation of complaints. Consumers expect that each batch of medicines they take will meet quality standards so that they will be safe and effective. GMPs provide for systems that assure proper design, monitoring, and control of manufacturing processes and facilities. This formal system of controls at a pharmaceutical company, if adequately put into practice, helps to prevent instances of contamination, mix-ups, deviations, failures, and errors. This assures that drug products meet their quality standards. This guidance book is meant as a resource to manufacturers of pharmaceuticals, providing up-to-date information concerning required and recommended quality system practices. It should be used as a companion to the regulations/standards themselves and texts on the specific processes and activities contained within the QMS. As a bonus, this package contains dozens of FDA guidance documents as well as international harmonization documents (WHO, PIC/S, and ICH). A check list for cGMP audit is also included based on risk management criteria. An exam complements the extra material.
E1464
THE AS9100C, AS9110, AND AS9120 HANDBOOK (EBOOK). UNDERSTANDING AVIATION, SPACE, AND DEFENSE BEST PRACTICES
AS9100, AS9110, and AS9120, the quality management system (QMS) standards for the aerospace industry, are written in the most ambiguous language possible. Indeed, they don’t outline how they should be implemented. Those decisions are left to the organization implementing their requirements or, in some cases, to a consultant. Although some consultant firms for aerospace systems are excellent, there are many that purport to be experts yet proffer systems and processes that are either in contravention to the standards’ requirements or so unwieldy that they render the process impotent. In an effort to simplify these issues, this book proposes practices that have been described as opportunities for improvement or best practices by registration auditors in the past. It includes a discussion of each of the three standards’ clauses, suggests best practices to comply with them, outlines common findings associated with them, and provides an overview of the changes to AS9100C from AS9100B.
E1468
THE ASQ POCKET GUIDE TO FAILURE MODE AND EFFECT ANALYSIS (FMEA) (EBOOK)
The recognition that all well-managed companies are interested in preventing or at least minimizing risk in their operations is the concept of risk management analysis. This pocket guide explores the process of evaluation of risk by utilizing one of the core methodologies available: the failure mode and effect analysis (FMEA). The intent in this “Pocket FMEA” is to provide the reader with a booklet that makes the FMEA concept easy to understand and provide some guidelines as to why FMEA is used in so many industries with positive results. The booklet is not a complete reference on FMEA, but rather a summary guide for anyone who wants some fast information regarding failures and how to deal with them. It covers risk, reliability and FMEA, prerequisites of FMEA, what an FMEA is, robustness, the FMEA form and rankings, types of FMEA, and much more.
E1484
EXECUTING LEAN IMPROVEMENTS (E-BOOK). A PRACTICAL GUIDE WITH REAL-WORLD HEALTHCARE CASE STUDIES
In this book you will find the following: A structured approach to executing lean improvements Relevant real-world case studies Examples of tools and templates along with downloadable files Hints, tips, and lessons learned Chapter challenges aimed at giving the reader assignments to apply key concepts and tools in the work setting The primary audience for this book is individuals responsible for improvement in healthcare settings, such as lean practitioners, Six Sigma belts, quality improvement specialists, and project managers. Additional health professionals will benefit from the practical application and guidance. Positions include frontline managers and supervisors, improvement teams, professors teaching quality improvement and/or operations management, healthcare professionals responsible for performance improvement, and students in all related health professions (clinical and administrative). The book promotes practical application. Readers are equipped with the skills to implement lean concepts and tools within their work setting. Additionally, the book provides insight and strategies for avoiding failure and developing buy-in.
E1506
MAKING CHANGE IN COMPLEX ORGANIZATIONS (EBOOK)
This book is written for the leader or management team of any complex organization attempting to lead an organization-wide change. Successfully leading change has never been easy. Many realities of life in the 21st century have combined to intensify the challenge. This book captures the lessons learned during more than 43 years of experience working in complex, large-scale organizations, 14 years between West Point and the United States Army and more than 29 years in two large, very different American companies. These lessons learned are shared in the hope that it will help others lead change successfully and avoid at least some of the pitfalls that come with it. The principles and questions in this book also benefit leaders making changes in the small organization or those who desire to transform their small organization into a large one. This book is intended to serve as a leaders’ guide of things to think about and how to plan for successful change. Many books have been written about management and leadership, as well as the dos and must-dos of leading an organization. But few books discuss what it takes to make changes in today’s complex organizations, and those that do are often written by consultants who have not practiced what they propose over any significant period of time. This book, by contrast, draws lessons from a successful long-term change made by leaders who had a personal and financial stake in the organization’s success and saw the change all the way through. "In my 40 years at Cummins one of the most successful changes made was our adoption of Six Sigma. When I became CEO it was clear that we needed to improve our product and overall business performance. We chose Six Sigma to help us do that. George's book concisely captures many of the things we had to think about when implementing Six Sigma throughout the company. I believe this is a good guide for any leader contemplating making an organization-wide change."Tim Solsoformer CEOCummins, Inc. "As CEO I have discovered that just saying I want something done doesn’t make it happen. Change done well is hard work. George’s book is a practical go-to guide for driving lasting change."Tom LinebargerCEOCummins, Inc. "In medicine today ever-higher quality has become an expectation. This expectation is causing us increasingly to transition from volume-based to value-based medicine. As an industry we are quickly adapting to this new value-based world. However, organizations don’t transform easily. It requires dedicated and engaged teams to be leaders of change in their industry. I have been waiting for a book like this for years…whether you are a medical student or a senior attending physician…George Strodtbeck’s book on Making Change is a must read!!!"James Grant, M.D.Chair, Department of AnesthesiologyBeaumont Health System, Royal Oak, Michigan "George Strodtbeck draws on more than three decades of personal experience in planning and executing change in complex organizations. His incisive, fast-paced writing explains, engages and motivates. His guidance is candid about challenges faced but simultaneously practical and actionable in today’s organizations. This book is for any leader seeking to accelerate the pace of change, improvement and innovation in their organizations."Mohan V. Tatikonda, PhDProfessor of Operations ManagementKelley School of Business, Indiana University
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